Here is what you need to know:
• Your username and password for online and mobile banking will stay the same.
• Your app will automatically prompt you to download the new version.
• If you use BillPay, your existing payments and payees will automatically appear in the new system.
What browsers are supported?
We recommend downloading the current version of Google Chrome, Microsoft Edge, Firefox or Safari. Microsoft Internet Explorer is not a supported browser and may deny access to the platform.
Download the Latest Browser, Click the Links Below:
Google Chrome: https://www.google.com/chrome
Firefox:
https://www.firefox.com
Microsoft Edge:
https://www.microsoft.com/en-us/edge
*Safari is not available for Windows access. To find out more information, visit:
https://support.apple.com/en-us/HT204416
What is two-factor authentication?
Two-Factor authentication is a security feature that helps safeguard your account information and is a better form of confirming your identity than asking you security questions. Once enrolled, at login you will be sent a verification code in one of three options that you choose either;
Once you receive the code just enter it in the app and you will be logged in.
After entering the verification code, if you are logging in from a secure computer, you have the option to select “Don’t ask for code again on this computer.” This allows you to avoid having to enter a verification code during each login. This option should never be selected on a shared or public computer.
How does the phone call verification process work?
If you select to receive a phone call (cell phone or landline), you will enter a single specific digit, as directed, before the verification code is provided.
If you do not answer the phone call, please note that a second call will not be made automatically and the system will not leave codes on voicemail. Therefore, if you do not answer the authentication phone call, you will need to select the option to have the code re-sent. (Note: The “from” phone number may be listed as coming from anywhere in the US)
What should I do if I did not receive a verification code to continue with the two-factor authentication enrollment?
Please be sure the phone number you entered is correct. If it needs to be changed, contact Customer Service at 1-800-811-0991.
How much time do I have to enter the verification code?
Codes are valid for three to six minutes and will expire after that time.
Can I lock myself out from entering an incorrect verification code?
Yes, you can get locked out of the enrollment process if too many attempts are made with an incorrect verification code (more than six times in a single hour). There is no manual reset for this; you will need to wait an hour to try again following your first attempt. If you make more than 20 unsuccessful attempts in a 24-hour period, your login will be ‘Suspended’ and you will not be able to attempt again for 24 hours. If you have questions or need additional assistance, please contact Customer Service at 1-800-811-0991.
If I selected “Remember this computer,” why am I being asked for a verification code each time I log in?
There are several reasons you may be prompted for a verification code :
Can I receive the two-factor authentication verification code via email?
No, this option is not available. The code can be received using one of the following options:
How can I reset my two-factor authentication enrollment?
You can reset your own two-factor authentication enrollment in both the app and online by going to your Profile page, then select ‘Security’ within the ‘Settings’ area.
Online Users: Click on the Account Login button on our home page to get started.
Mobile App Users: You will be automatically prompted to download the new JSB Mobile App from the App Store or Google Play.
All Users: When logging in for the first time you will need to enroll in Two factor authentication (2FA).
• Enter your existing Username and Password to sign in.
• Enter your email address and a phone number where you can receive a text or phone call to obtain a verification code.
• Select how you would like to receive your verification code from one of three options.
• Enter the 7-digit verification code received and click Verify.
• Review the User Agreement and click Accept.
• You will be taken to your new Dashboard to begin your new online banking experience!
Going forward, anytime you log in for the first time on a new or different device you will need to enroll that device in 2FA.
Once logged in you will find the same convenient digital user experience for Online or Mobile with the industry leading features like Remote Deposit, BillPay, Transfers, and Person 2 Person Payments. A list of your accounts is present at the top, and beneath are Quick Actions featuring Transactions, Payments, Transfers and Card Management.
Personalize and Reorganize Your Dashboard
Arrange your app’s features in a way that makes the most sense to you!
How do I set up an account alert?
Select the account you would like to add an alert to and then select “Alert preferences.” You may set up balance or transaction alerts based on low or high thresholds. You may choose to receive alerts by email, text or within the app.
Why are transactions labeled as pending?
Transactions appear as pending until they are completely processed
Is there a restriction on transaction history?
No, your transaction history will start with 120 days and build from there.
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